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EUROPEAN SHIPPING CONDITIONS
Due to the new European regulations that came into force on July 1, 2021, the different European countries will pay the percentage of taxes that correspond to them.
The prices shown by the web by default are for Spanish VAT (21%) but when the client logs in as a user, the prices shown will be adapted to the VAT of their country.
This means that pre-orders not be able to change billing or shipping country.
Non-European customers have to fill in the shipping address in their user profile to see the prices without tax.
We remember that all costs derived from import must be borne by the buyer.
The amount of the shipment of the pre-sale items is paid when they are available, but you can check prices tables below.
Please, ask us for a quote if your country is not in the European Union.
SPAIN AND PORTUGAL
The indicated weight is volumetric and approximate. If you want to know the volume of your item, please contact us.
Example 1: The volumetric weight of a 15 cm figure (type Black Series, Marvel Legends, SH Figuarts) would be 1 kg in most models
Example 2: The volumetric weight of a full-scale replica helmet would be between 6 and 9 kilos approximately.
COLLECTOR PACKAGING
If you want the items to arrive in the best possible condition, without blows to the packaging, you can request it when processing the order. To do this, you must check the corresponding box that appears in the shipping section when processing the order.
What is included in collectible packaging?
-Review of the box in the figure to locate bumps or wrinkles in the original box.
-Packaged with sturdy cardboard box and filled with bubble wrap between the item and the brown box. Each box will not be packaged with bubble wrap separately, only the space between the figures and the outer carton.
Aspects that are not covered by the collector's packaging and that will not be cause for free returns or exchanges:
-Paint imperfections. We understand that some collectors seek perfectionism, but we cannot guarantee this on factory mass produced items.
-The friction in the boxes or signs of storage. When we send an item for collectibles, we exclusively check that it has no bumps or wrinkles, but scratches or scrapes on the blisters or boxes are not considered a reason for return. Many manufacturers pack their products without dividers, so we cannot guarantee that the items have not rubbed against each other on their journey and arrived with some brands.
If you would like to know which manufacturers properly ship their products to arrive brand-free, please contact us before ordering.
ADD TO PREVIOUS ORDER OPTION
Select only if you have already a paid shipping of a previous order.
- Is not allowed to combine orders whose items have initial release dates greater than 3 months.
- It is not possible to combine orders with items in stock and pre-orders.
During the purchase process the customer must provide a valid shipping address. If the order is paid with PayPal, the order will be shipped to PayPal adress. We are not responsible for lost shipments due to incorrect shipping information provided by the customer. We suggest checking the associated addresses in your PayPal account before making the payment. We don´t ship to carriers or P.O Boxes
For the shipment of the product the options will be offered to the customer during the purchase process on the web and the amount will be indicated before making the payment. The amount of shipping costs will depend on the shipping method chosen and the destination of the package. The shipping amount includes packing and handling fees.
Orders (which do not contain presale items) will normally be sent within 48 hours after payment confirmation, except for special conditions that will be communicated in web home page
Pixelatoy is not responsible for delays in the delivery or delivery due to causes attributable to the carrier.
Once the order has been sent and the package tracking number has been provided to the customer, it is your responsibility to manage the delivery with carrier if incidents occur.
Pixelatoy is not responsible for the incidents suffered by transport companies that cause the delay in the delivery of orders. Claims for delays and unsatisfactory experiences with shipping and delivery must be addressed directly to the customer services of transport companies.
PAYMENT METHODS
The customer has the following payment methods to place order orders:
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- Secure payment with credit card, through Redsys (ServiRed)
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-Wire transfer
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-Bizum (Only for Spanish orders)
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-PayPal.
-Payment with PayPal is not valid for shipping to P.O Boxes
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PayPal does not return fees when making refunds for orders older than 6 months and in that case they must be borne by the customer.
All transactions must be in euros and foreign exchange rates will be assumed by the client.
Refunds will always be made to a European bank account or by PayPal, and the customer is responsible for paying the exchange rate fees and any associated expenses.